Contents
All Sections
We are committed to providing prospective and current learners, individuals and relevant agencies with accessible information about the programmes/services offered with up-to-date and accurate information on all its activities. All information is approved before its publication.
Information about our programmes, supports and activities is communicated mainly through our website www.clanesm.com. Information for prospective learners is also published in brochures which are distributed throughout a wide catchment area.
Information on programmes which are made available to second providers through Collaborative Provision, is approved by the first provider.
Communications with staff, tutors, learners, visitors and second providers and other stakeholders are of the highest possible standard with a view to creating an environment of trust and mutual respect.
We endeavour to ensure that all information provided to stakeholders, including second providers, or published in any format is accurate, helpful and written with the reader in mind.
The Quality Committee maintains oversight of the programme and quality assurance information which we publish.
The Director of Adult Education approves programme information prior to publication and liaises with the IT and Data Administrator in relation to publication. The Director reviews the website monthly and updates the information if there are changes.
The Director of Adult Education is responsible for communications with QQI.
The Directors of Adult Education in first and second providers are responsible for disseminating public information which has been approved by the Director of Adult Education in the first provider.
The following table illustrates the responsibilities of different members of staff in relation to communications.
Staff Areas of Responsibilities
| Communication | Who does it | Evidence generated |
|---|---|---|
| Course Brochure | IT and Data Administrator | Promotional Brochure |
| Website Clanesm.com | IT and Data Administrator | Website updated each term |
| Communication apps | IT and Data Administrator | Admin, tutor & learner apps |
| Texting and E-mails | Administration Staff | A history log is maintained |
| Awards/Events | Administration Officer and Secretarial Staff. | Retained records of emails, texts, letters sent to learners |
The scope of this policy is to provide individuals and relevant agencies with accessible information about the programmes/services offered.